Terms and Conditions for Bridal

Terms and Conditions for Bridal Dress Alterations

1. Appointment and Fittings

  • All fittings are by appointment only.

  • A minimum of 2-3 fittings is typically required for bridal alterations.

  • Clients must attend all scheduled fittings. Failure to attend may delay completion.

  • Please arrive on time. Late arrivals may result in rescheduling.

2. Dress Condition

  • Dresses must be brought clean and free of stains.

  • We are not responsible for damage caused by pre-existing fabric flaws, wear and tear, or previous alterations.

3. In-Store Wear and Minor Soiling

  • During fittings and movement within the shop, minor signs of wear such as slight soiling at the hem, wrinkling, or small fabric imperfections may occur.

  • While we take every precaution to maintain a clean environment, we cannot be held responsible for minor flaws or dirt acquired as a result of walking in the dress during fittings.

  • Clients are advised to limit unnecessary movement during fittings and may request assistance to help protect the gown.

4. Alteration Scope

  • Alterations will be made based on the agreed upon fitting instructions.

  • Additional alterations or design changes requested after initial fittings may incur extra charges.

5. Charges and Payments

  • A non-refundable deposit of 50% is required to begin alterations.

  • Final payment is due upon completion and before dress release.

  • Prices quoted are estimates and may vary depending on additional work required.

6. Timeframe and Completion

  • Alterations require a minimum lead time of 8 weeks.

  • Rush services may be available for an additional fee and are subject to availability.

  • We will notify clients as soon as their dress is ready for collection.

7. Cancellations and Refunds

  • We ask all cancellations be made at least 48hrs prior to appointments. Deposits are non-refundable.

  • Please see our full refund policy on alteration services for further details.

8. Liability

  • While all care is taken, we are not liable for any damage, loss, or delays caused by factors beyond our control (e.g., fabric behavior, courier services, client measurements).

  • Clients are responsible for collecting their dress on the day of final fitting. 

9. Final Fitting Approval

  • Clients are required to approve the alterations at the final fitting.

  • Final fittings must be attended by the bride. Pick ups made by separate personnel must be pre-authorized by the bride and confirmed prior to pick up.

  • Any further changes after approval may be subject to additional fees.

10. Photography and Promotion

  • With your consent, we may take photographs of the altered dress for promotional purposes.